What types of customer support are offered by credit card processors?
All credit card processors offer some form of customer support 24 hours a day, 7 days a week through a toll-free phone number or email messages, and many now offer live chat at their website. However, it is important to find out what type of support is available, as some processors have outsourced much of the customer support oversees. Retail merchants who may need to have their point of sale equipment repaired should make sure that their credit card processor has local repairmen who are on call whenever the merchant is open for business.
