What types of change management software and tools are available today?
Change management software is used to orchestrate, document and guide people through the tasks that are involved in making structural or infrastructure changes within an organization. These types of tools are often set up to link into the project or request for change and track all the details required for change — what the change is, what is affected by it and what the implementation and potential backout plans are. Organizations can also use change management software to calculate risk and monitor and approve change requests from one single location. Any of the big IT Service Management (ITSM) vendors — including BMC Software Inc., Hewlett-Packard Co. and CA Inc. — all offer change management software, which usually comes with their service management packages. Other vendors in the market include Service-Now.com, FrontRange Solutions Inc. and Alteris Inc. View a list of vendors that offer ITSM and change management software and tools.