What types of arrangements/extensions are offered?
A. A Customer may request a 5 day “Hold” to pay a one month bill in full either over the telephone at 501-975-8888, by e-mail to Utilities Accounting Customer Service Supervisors (Web Mail) or in person at 120 Main Street, North Little Rock, Arkansas. The Customer will need to speak with a Customer Service Representative for the account “HOLD”. The “HOLD” can only be made for the full amount of a one month bill. For the 5 day “HOLD” request to be approved, the request must be made prior to 4:30 p.m. on the date stated on the shut off notice. If a Customer needs more than a 5 day “HOLD” to pay the current bill, the Customer will need to come into the office at 120 Main Street, North Little Rock, Arkansas, see a Customer Service Representative, work out and sign a Delayed Payment Agreement (DPA). The DPA may extend the payment time on a current one month bill up to 7 days past the next month’s billing date. As with “HOLDS” the DPA request must be made prior to 4:30 p.m. on the date state
