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What type of support will the First Nations BCeSIS Helpdesk provide?

April 26, 2017bcesis helpdesk Nations support type

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What type of support will the First Nations BCeSIS Helpdesk provide?

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The First Nations BCeSIS Helpdesk will be your first point of contact for any BCeSIS or process queries. If your query needs to be escalated to the Provincial BCeSIS Helpdesk (Level 2), then the Helpdesk will do this on your behalf to ensure that there is only one point of contact for you. A Helpdesk protocol document will be developed to outline in detail, the role of the Helpdesk and to outline the type of support, turn-around time etc. that First Nations schools can expect.