What type of support packages does XtremeData offer?
In the case of the development system, XDI has three support packages to help the customer through the integration process (see below). In the case of a partnered solution, XDI provides warrantee, maintenance and licensing agreements on both regular and extended terms to guarantee the functionality of the hardware. If there is a hardware issue (e.g. the module won’t power up), XDI gets involved. If there is an application issue (e.g. the behavior of the app does not meet the requirements), the partner gets involved. XD1000_SUP_PKG_1.0 Includes: Reference Design Support: The reference design is provided by XtremeData as a starting point for customer development. For customers who wish to use this reference design, this support package will provide 1 year of technical support to facilitate understanding of the unmodified reference design. Any development that involves custom modifications to the supplied reference design will fall outside the scope of this level of support. Questions and
