What type of support do the riders receive on the ride?
We are happy to provide SAG (“Support and Gear”) service to all registered riders who experience mechanical or other problems, such as being lost or unable to complete the ride due to a physical problem. If you need assistance, please call one of the cell numbers provided on your cue sheet. Please remember to provide your name, the nature of the problem, your location and your cell phone number. In the event of an emergency, dial 911. • Please be patient. While we try to handle calls in the order in which they are received, sometimes we must engage in triage. Riders with medical issues take precedence over riders with mechanical issues or riders who are lost. Depending on call volume, you may encounter a significant wait time. • Please be courteous. If you called for SAG service but managed to resolve your problem before it arrives, please call us to cancel. Again, provide your name, location, and your cell phone number. • Please use SAG service responsibly. If you are unable to comple
