What type of procedures should be described in an operations manual?
If you are talking about internal operations in a retail establishment, you have to include everything from how to open to how to close and that will vary from one retail store to another–the operations manual fpr KMart is quite different from the manual for a local candy store. You may need a separate section for each group of employees; for example, a separate section for tasks performed by managers, one for tasks performed by support people, one for cashier tasks and so on. Software should be explained in relation to the task to be performed. For example, both cashiers and accountants may use the same credit card processing software but in quite different ways. Some topics, like the service philosophy, overall employee rules and client relationship management, may justify a section on their own. If you keep task oriented and always make it clear who is responsible for what, at a given time, you should be okay.
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