What type of operator assistance is available during a call?
Available operator assistance options range from basic operator support (by pressing *0 during a conference) to Event Conferencing which provides continuous monitoring by the operator, who organizes the call and any pre-or post- call needs. The operator can be very prominent in the meeting or can remain in the background to assist when needed.
There are two options. Continuous monitoring is available upon request whereby the operator will actually listen to the audio quality and take verbal cues from the Host. The operator can be very involved in the meeting or can remain in the background. Typically, full-time operator assistance is requested from customers that use our queuing or polling services where full-time operator assistance is necessary for a smooth-flowing call. We use state-of-the-art conference technology which controls and balances the quality of each line to offer consistent sound quality. Thus, it is not necessary for an operator to actually listen to the call. If assistance is needed, the operator is available by depressing the “Q” then “0” on your touch-tone phone keypad. Anyone on the call can request operator assistance. The operator will enter the meeting and offer assistance within 10 seconds of the request.
Available operator assistance options range from ConferenceManager service, providing continuous monitoring whereby the operator will actually listen to the audio quality and take verbal cues from the host, to operator support for “*0” requests on ConferenceAnytime and ConferencePasscode conferences. The operator can be very prominent in the meeting or can remain in the background to assist when needed. Typically, full-time operator assistance is requested from customers that use our queuing or polling services where full-time operator assistance is necessary for a smooth-flowing call.
