What type of member support does e-branch online services have and what if I have questions regarding my online Bill Pay Service?
E-branch online services has an online help feature that can help answer many questions you may have when you are using e-branch online services. You can access the e-branch online services Help from the www.hicommfcu.com home page by clicking on the HELP button directly to the right of the e-branch online services LOGIN button. You may also e-mail us at info@hicommfcu.com, however, because we do not monitor incoming e-mails on a continuous basis our response will not be immediate. If you need immediate attention, you may direct questions to us by telephone at (808) 930-7700 on Big Island and 1-800-514-2328 or 1-877-331-3148 (toll-free) from the Neighbor Islands and the U.S. Mainland; Monday-Thursday, from 8:30 am to 4:30 pm, and Friday, from 8:30 am to 6:00 pm.
