What type of integration does iWise provide?
All iWise-based applications are integrated and easy to install in a phased implementation process. Together, the individual components of iWise comprise a seamless Service Management architecture. Each iWise application addresses one or more processes contained in the Information Technology Infrastructure Library (ITIL) framework. iWise applications, though easily used independently, are most valuable when used as a package or suite. iWise provides open interface support using XML, and has developed several interfaces to various types of products, including network monitoring, automated operation, source code management, and auto discovery products. iWise can use its own Configuration Management Database (CMDB), or it can operate in a federated approach of multiple, integrated CMDBs. Our use of SOAP and XML technology opens the door for entirely new interfaces from a wide variety of third-party tools and standard office applications. This allows for the easy transfer of data and the s
