What type of correspondence is sent to program clients and providers?
• An announcement letter is sent to all Medicaid fee-for-service and PCCM clients identified for the Texas Medicaid Enhanced Care Program. • An introductory letter is sent to clients detailing how to get started in the program. The Texas Medicaid Enhanced Care Program will attempt to contact the client by phone or in person after the receipt of this letter. • Multiple letters are sent to clients after the nurse assessment process. Providers receive the following letters: • An introductory letter announcing the program is sent to medical care providers that accept Medicaid fee-for-service or PCCM clients. • A letter is sent to providers supplying more details of the program, including a list of their clients identified as eligible for the program. • Multiple letters are sent to providers after the client’s nurse assessment process.
