What type and quantity of support is available: power and ping only, dedicated support, multi-tier help desk, etc?
MCEITS will support the infrastructure services which are utilized by applications, to include helpdesk support for the infrastructure. In the case of non-managed (power, ping and pipe), hosted systems, limited touch labor will be available. MCEITS will not be providing Application (Functional) support. That will remain the responsibility of the Application Owner.
MCES will support the infrastructure services which are utilized by applications, to include helpdesk support for the infrastructure. In the case of non-managed (power, ping and pipe), hosted systems, limited touch labor will be available. MCES will not be providing Application (Functional) support. That will remain the responsibility of the Application Owner.
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