What trips are available staying in the Ritz Carlton hotel?
Initially, the evaluator tried to find packages for the Ritz Carlton via the Luxury option. This attempt at finding the information failed since the results were only sorted by destination and not anything to do with hotels even though the tab for the results read as Flight & Hotel. On second attempt, the evaluator selected the Search by Keyword method and typed “Ritz” into the Keyword field. The results displayed a package to West Palm Beach, but indicated nothing about the Ritz. Refining the search to “Ritz Carlton” yielded the same results. At this point, the evaluator took it on faith that perhaps the Ritz Carlton would be an option in the hotel selection portion of the booking. After exhausting all possibilities for West Palm Beach packages the user would have given up if he were a travel agent, and the result would have been “no sale”. However, since the evaluator is not an agent and the scenario was specifically created to find the Ritz, the evaluator investigated it further on
