What tools does the book provide for assessing value and imply effectiveness of e-learning systems?
The book proposes and empirically validates an extensive survey to assess value and satisfaction of e-learning systems. The book also proposed and validates the two benchmarking tools, Value-Satisfaction grids and the LeVIS index, to help us get a full picture of effective characteristics and less effective characteristics of the system. Using these tools enables administrators of e-learning programs to direct resources, both in monetary capital and human capital, from characteristics that have low-value and low-satisfaction to characteristics that have high-value and low-satisfaction. Q: Who should read and benefit from this book? A: The main aim of this book is to help administrators of e-learning programs improve the overall performance of their program by measuring value and satisfaction. However, researchers in the area of information systems, e-learning and distance education, marketing and decision sciences will have an interest in reading this book. For more information or to a
