What tools are currently available to help build the Service Knowledge Management System (SKMS)?
The SKMS represents a very broad set of knowledge that is needed to efficiently and effectively run IT services. As such, any good knowledge management tool can help, especially if it can implement or work with a CMS. Available products in the marketplace are very dynamic and your best bet is to research www.toolselector.com/, which is a Web site dedicated to tools for IT service management. Please explain how the Definitive Software Library (DSL) is dealt with in ITIL v3. The DSL has been replaced by the Definitive Media Library (DML). The DML is the secure logical library in which the definitive authorized versions of all media CIs are stored and protected — the old DSL expanded in scope to cover not just software, but also other types of media that have to be controlled, such as databases and files. It is a single logical storage area, which may be linked to multiple locations. All software in the DML is under the control of change and release management and is recorded in the Conf
