What to do if the result is “suspicious order” when using the bank card of Industrial and Commercial Bank of China?
This situation often causes by the system of that bank. There is 90% possibility that the money has been transferred out of cardholder’s account, but the bank system appears “payment refused” message. To this problem: Beijing card users can directly contact payment platform and provide order number to us. We will be responsible for contacting relevant departments in that bank to change the payment status to “payment successfully done” or refund. The card holders in other provinces need contact the local department of this bank online and require changing the status of order.
