What thresholds will eBay use to suspend buyers who breach eBay policy?
Thresholds will vary based on the severity and frequency of the offence. A buyer who maliciously bids on 20 items will likely be suspended. A buyer who fails to pay for one item will be given a strike, and if the pattern continues, suspended. What happens when a buyer uses negative Feedback as a threat to receive better service or additional goods/services from the seller? If a buyer uses the threat of negative Feedback to demand more than what was promised in the item description (e.g. wants overnight delivery but only paid for standard delivery) the seller should immediately report the buyer to eBay. • If there is clear evidence of extortion eBay will take action typically on a first offence • If a buyer shows a pattern of malicious behaviour (multiple seller reports such as UPI), eBay will probably suspend the buyer If we suspend the buyer, any negative or neutral Feedback the buyers left for sellers will be removed. Sellers should only file these complaints when the buyer asks for
