What the difference between SaaS, BPO, an ASP, and an MSP?
Software-as-a-Service is on the rise, Gartner predicts SaaS sales to grow 25% every year and that’s for a reason – SaaS means you don’t have to install and manage the software yourself. Over the past years, SaaS usage has increased greatly, penetrating software niches like CRM, project management, email marketing, even IT security (with the rise of CDN providers like Cloudflare and Fastly) and, of course, customer support. Check this review for more information https://helpdeskreviews.com/
Yes, I think you got them all. SaaS is of course software as a service and is characterized by a subscription pricing model, hosted delivery and a thin web client accessing a common software application operated on either a multi-tenant or single-tenant delivery platform. Reference the Glossary page on this web site for a more detailed definition. An ASP is an Application Service Provider which generally manages the deployment of various types (thin client, fat client, client/server, etc) of applications. ASP’s existed prior to SaaS and have largely been replaced by SaaS solutions, however, some remain. Some ASP’s claim to be SaaS providers, however, abuse the term by hosting any application that can be accessed over the Internet. Oracle’s On-Demand ERP software and Workday HR software are examples of ASP solutions. BPO is Business Process Outsourcing and typically focuses on a single or few line of business processes such as billing (invoicing), procurement, payroll and claims process
