What tend to be the main drivers behind outsourcing HR functions?
JG. Aside from more obvious drivers such as a need to cut HR-related costs and improve overall efficiencies, we see companies looking at HR Business Process Outsourcing (BPO) as a key step towards transforming both the role that HR plays and the strategic value it delivers to the organization. Shifting workforce demographics, the global economy and technology have irrevocably changed the focus of HR. The sweeping changes taking place now, and those still to come, mandate that HR departments focus on high-value activities that help their company attract, retain and develop the best talent. In large companies that have employees scattered around the globe, HR can become mired in delivering services that are largely administrative in nature such as getting the payroll out, addressing employee questions about benefits, and administrating various plans. Critical as these activities are, they are not central to the expanded role today’s HR organization must play. Outsourcing allows HR execut
