What technology is the carrier using to provide telephone service?
• There are many technologies used by carriers to provide local telephone service, including “wireline”, “wireless”, “fixed wireless”, “satellite” and “VoIP (Voice over Internet Protocol). These technologies not only function differently, but are often subject to different regulatory requirements. The “wireline” technology is the traditional means for most consumers to receive telephone service and is subject to the greatest degree of government imposed consumer protections. When choosing a service provider with one of these alternative technologies, ask about the quality of the service received, if the service will work if the electricity goes out, and whether calls to 911 will be routed to emergency services that serve you. If you have any doubt about whether your 911 call will go to the correct public safety answering point, you should test it before there is an emergency. What are the carrier’s rates (including all surcharges), and its terms and conditions of service? • By law, car
