What technology attributes does Navy Federal look for when selecting solutions?
Herzberg: We look for technology that scales both horizontally and vertically rather than technology that serves as a stopgap. We also look for fault tolerance and redundancy. BS&T: Do you tend to buy or build? Herzberg: Any technology evaluation includes a comprehensive buy-or-build analysis. For example, when we were evaluating call center solutions we brought in call center vendors and did a cross comparison, yet in the end determined that we should build the product. For other projects we’ll decide that buying is better. We’re always looking for ROI and what’s the best in terms of time to market, stability and maintainability. All the pieces have to come together before we make a decision. BS&T: What is the status of your IT budget? Herzberg: I see our IT budget increasing. I’m not sure I’ve seen very many IT budgets shrink other than as the result of mergers and acquisitions. I see our staffing increasing as well. BS&T: Is it difficult to find IT talent? Herzberg: It can be diffic
