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What technical tips can I try if I have trouble accessing the Genographic Web site?

April 26, 2017Genographic Technical tips Try web site

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What technical tips can I try if I have trouble accessing the Genographic Web site?

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1. Install Macromedia Flash Plug-in. (See note below re: Non-Flash Report) 2. Set your browser to enable plug-ins. 3. Set your browser to enable Javascript. 4. Set your browser to allow cookies. 5. Your security may be too high. Try turning off your firewall. (For Windows users, change firewall settings in your control panel.) 6. You may have what we refer to as a “tired” browser. Under Internet Options or Preferences, clear your cache and delete all temporary Internet files and cookies, etc. (In doing so, you may delete passwords and other information that your computer had been remembering for you.) This should refresh your browser. 7. Do not use an old saved bookmark or “Favorites” link to access the Genographic site. Use this link-http://www.nationalgeographic.com/genographic-and you will be directed to the correct Web page. 8. Restart your computer after making changes. NOTE: We have added simplified HTML versions of the results pages to the Web site. If you do not have Macromedia