What support will Transport and Main Roads put in place if there are any technical issues with the technology when it is first introduced?
Transport and Main Roads’ Enterprise Information and Systems Division will assist with the smooth introduction of the new technology. This division will address any technical concerns that may arise once the cards are introduced. Licence-issuing staff will also be trained in processes for handling any problems with the card equipment at the licence-issuing centre. However, the technology will be extensively tested prior to implementation, reducing the likelihood of any problems. If you have any queries about your card you will be able to contact Transport and Main Roads using a support phone line.