What support program is offered by Deccan to all of its clients?
Fire/EMS ADAM: Services provided under this maintenance plan: (1) Two downloads of data from the CAD every year (2) All upgrades of Fire/EMS ADAM (3) Technical support for one year (4) All documentation changes associated with the upgrades (5) Two re-generations per year of distance tables to reflect street network changes (6) Two re-calibrations per year to incorporate protocol and/or workload changes CAD Analyst: Deccan would provide the Fire and EMS Department a semi annual service where Deccan would receive downloaded data, burn it on a CD and send it to the fire department. This would include any documentation upgrades. Deccan staff for hire. As an added option Deccan International offers the service of running the software for the department to discover and make suggestions for issues your department may have as well as being on call to address questions your management may want information on. This service is not included in the standard maintenance agreement and can be offered
