What support can be expected from the empanelled Certification Authorities?
The empanelled CA will provide three levels of Support. Level One Support Under the Level One support plan, the applicant would be required to visit the CAs/Partners office for collection of the Application form, and payment of prescribed fees. The CA/Partner must provide help to the applicant in filling in the Application Form. The applicant would need to submit the required documents at the CA/Partners office. The CA/Partner is required to guide the applicant in the subsequent steps of generation of Certificate Request and Certificate download. The applicant would need to use his own PC for the generating the Certificate Request and the Certificate download. During these processes, the CA is required to provide support and help through the following means: Telephonic Support Email Support Online FAQs Level Two Support Under the Level Two support plan, the applicant would be required to visit the CA/Partners office for collection of the Application form, and payment of prescribed fees
