What strategic suggestions does Pivotpoint offerclients planning for an implementation?
Pearce: Pivotpoint’s target market is made up of small- to medium-size manufacturers, and most of our customers have small IT staffs. Therefore, our clients are very resource-constrained, and they usually find maintaining interfaces to be a huge burden. To help solve these problems, we put as much functionality as possible into one integrated package. This approach is different than that of tier-one ERP providers who work with large customers. Tier-one providers take a best-of-breed, bolt-on approach because they have the staff to maintain interfaces and keep package revisions in sync. Customers need a system with the functionality they want and that is simple to execute and maintain on an ongoing basis. We either develop the new functionality ourselves, or maintain the interfaces our customers need. CRM is a perfect example of this integrated functionality. Our Point.Man extended enterprise application offers seven distinct business processes—customer acquisition, order to cash, produ
