What Steps Can Be Taken to Report a Defective Assistive Device as Defined in the Statute?
If you feel you have a defective assistive device(s), you will need to fully document repeated repair attempts of the defective device, and/or days that the device was out of service for repair. Thus, it is very important to keep careful records of all complaints, original copies of all work orders, repair bills and correspondences. You will need to include in a letter to the Attorney General’s office pertinent information including: • Your name, address and phone number • A copy of the bill of sale or lease • Description of the assistive device (i.e., scooter) • Make and model of the device • Date when device was delivered to you • Manufacturer(s) name, and dealer or leasing agent information • Describe the existing problems with your equipment • Date when you first reported the problems to the dealer or manufacturer within the first year of warranty Document all dates and repair attempts by the dealer or manufacturer and attach copies of each work order. If you do not have copies of
