What steps are taken to help ensure the quality of the refurbishers that participate in this program?
Microsoft works to confirm validity of applications before granting a refurbisher the status of Community Microsoft Authorized Refurbisher. Community Microsoft Authorized Refurbishers must submit monthly reports to Microsoft about the computers they supply through the program, and all Community Microsoft Authorized Refurbishers are subject to audit. In addition, Microsoft will investigate any complaint received about a Community Microsoft Authorized Refurbisher. Microsoft has the option to withdraw a Community Microsoft Authorized Refurbisher’s status at any time.
