What steps are involved in a quality improvement process?
A quality improvement process provides a framework that guides you from the initial improvement challenge to successful completion of the effort. A 10-step process would include these elements: identify mission; identify customers and requirements; assess current state; define preferred state, problems, and improvement opportunities; identify barriers and root causes; develop improvement solutions, strategies, tactics, and plans; implement plans; monitor results—recycle if necessary; standardize; conclude project. (Source: The Quality Toolbox by Nancy R.
