What steps are in place to assure that if MC4 equipment does not work or failed, users are able to get a quick repair or a replacement?
By embedding MC4 systems administrators with deployed units, we meet user needs quickly and effectively. Units are typically fielded a quantity of additional components than what is needed when they receive the initial fielding of MC4 equipment. So if a system component needs repair, the unit can swap the component with one of its spares on hand, while the damaged component is sent to a Forward Repair Activity in theater. In addition, our regional support sites maintain spare equipment for swap-out with their support customers. Not only does embedding our trainers and systems administrators benefit the user immediately, but in the long run as well. By observing first-hand how units are working with the systems, were able to relay user-based feedback to our engineers and technology analysts, which provides MC4 with information to integrate new and emerging technologies for the way-ahead.
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