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What statistics / performance metrics for 511 should we track and who collects that information?

April 26, 2017metrics PERFORMANCE statistics track

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What statistics / performance metrics for 511 should we track and who collects that information?

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It is important during the development phase to determine what types of performance should be measured. Key metrics are usage, system reliability and data accuracy. The information can be collected by the contractor, by your staff or by an independent verifier.