What sort of service offerings and wrap-around solutions should partners provide to customers?
• The Google Apps suite today provides partners with an opportunity to build a comprehensive suite of wrap-around services and solutions including business consulting, migration, and ongoing support. These will continue to increase as the product suite becomes richer over time. • Project-based services include application configuration and customization, email migration, customer education and training, API-based integration with and extension of existing solutions, custom application development, interoperability, sync tools, desktop and mobile clients, etc. • Recurring services include tier 1 product technical support for customer IT administrators, comprehensive end user support/ outsourced help desk services, remote service administration and monitoring, etc.
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