What sort of relationship can I expect when purchasing from the Supergems Group?
Initially we ask all our clients to fill out our standard ‘Know Your Client’ form (Account registration form), and generally like to start our introductory business on a cash on delivery or proforma basis. Once we have a feeling for your business and requirements, payment terms can then be agreed on a client to client basis. We aim to ensure all our clients have the most personal and effective service. Once a client orders from Supergems they are designated an Account Manager to deal with their account going forward. This gives the client a contact person to touch base with whenever they have a specific question or requirement. This also allows the Account Manager to have a detailed understanding of their individual accounts and needs for future reference.
