What sort of incentives should agency managers be offering their staff?
Incentives only work for a business if they are achievable and can be easily measured. It is pointless implementing incentives if travel consultants feel the targets are unreachable and will therefore have no real desire to meet and exceed targets. It is therefore an idea to look at the growth needs of the business, but to also discuss such schemes with line staff. The incentives should also be very clear and easy for the consultant and management to calculate. We often find that it is best for management to communicate such schemes during a team briefing or training exercise. ATN: What are the benefits of offering incentives such as these? Staff can ultimately feel there is an opportunity to earn more money. As we know, basic salaries within the industry are typically very low; an incentive or bonus structure ensures that the business covers its costs and the consultant earns based on performance. If implemented correctly they can also be great for a company to clearly outline their p
