What sort of follow-up will the FLA do when it receives a third party complaint?
The Executive Director will review the complaint. If it is determined that there is credible evidence about the non-compliance of a company, the director reviews all internal and external monitoring reports relating to the facility in question and determines whether the problem has already been remedied. If it has not, the Executive Director will contact the company for review. The company then has 45 days to report on the complaint. If there has been an incident of non-compliance, the company must remediate and develop an effective means to prevent and remedy such noncompliance in the future. If the Executive Director is dissatisfied with the company’s action, he can select an independent monitor to take up the case. The Executive Director is required to communicate the status and outcome of the complaint to the complainant. Universities can seek notification about complaints from their licensees or the FLA, or both.
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- What sort of follow-up will the FLA do when it receives a third party complaint?
