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What sort of access does TELUS have to my computer when a remote support session is active?

April 26, 2017active Computer remote session sort support TELUS

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What sort of access does TELUS have to my computer when a remote support session is active?

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A Premium Care agent, when granted permission by you to access your computer, will have the same access to all the content on your computer as easily as if he or she were in your home sitting in front of it. Plus, agents will only access areas of your computer that are necessary for issue resolution.