What skills help 360-degree feedback participants give and receive feedback effectively?
Many people who participate in 360-degree feedback have little experience giving this type of feedback. To make sure the skills are fresh in people’s minds, it’s best to give this training about a week or two before the assessments. There are two methods for providing respondent training: training sessions and written materials. 1. Training Sessions The most effective way to deliver the training is a brief workshop featuring these topics: • How to phrase comments in specific, nonjudgmental behavior-based language • Examples of effective and ineffective written feedback • The consequences of destructive comments • Guidelines for combining constructive and positive feedback • Why some people hesitate to rate people low or make constructive comments • Tips for giving numeric ratings based on the scale chosen • How to avoid rater bias • How to give effective verbal feedback Advantages: • People can ask questions and hear answers about ratings and comments • People can practice skills, incr
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