What skills do an effective banking professional need? At ICICI, what is critical for employee reward?
The basic knowledge of banking is very important. However, a banking professional must acquire the soft skills needed to deal with customers while keeping in mind the interest of the bank. In other words, an efficient banker must be sensitive to customer needs but must have sound risk assessment skills. In banking, you must be able to assess risks, and take appropriate decisions. At ICICI Bank consistent performance is the ticket to come into the consideration set. Thereafter it is the leadership ability to identify the customer needs and shape delivery systems. ICICI recruits employees from Tier I to Tier III institutions. How different is their perspective? Well, a sound management degree certainly widens the horizons of a person. Some institutes take the best candidates at the graduate level. So, when we recruit from reputed educational institutions, we believe that one round of filtering has already taken place. However, just an MBA is not a passport to success on the career front.
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