What Skills Are Required to Be a Good Airline Contact Centre Manager?
One of the first things an airline contact centre manager does is set targets for the team. This might include things like taking a certain amount of calls a day, obtaining good customer satisfaction and feedback and meeting certain objectives during a phone call. They will need to implement a set of performance criteria that the employees have to work towards. Organising and managing the recruitment process. It is important to choose the right individuals that not only will do a great job but will fit in with the rest of the team. They will be having direct contact with customers so it is important that they are capable of representing the company effectively. Recruiting the wrong people can potentially damage the company’s reputation if customers are not treated properly. This role involves daily office management and control of a fairly large team. There are a significant amount of administration tasks that need to be completed in order to keep things running smoothly. Communicating
