WHAT SHOULD ZOOM AIRLINES’ PASSENGERS DO?
• Any Zoom flight you have booked will not be departing. If you still wish to travel, Zoom recommends contacting other carriers and lists several on its website • If your flight is part of a package holiday originating from the UK, you may be able to make a claim under the CAA’s Air Travel Organiser’s Licence (Atol) scheme. • If you have paid for a Zoom flight, contact your credit card or debit card issuer to see if they can refund your money The Civil Aviation Authority (CAA) said its Air Travel Organisers’ Licensing (Atol) protection scheme did not cover customers who booked flights directly with airlines such as Zoom. It said people should approach their credit or debit card companies for advice about refunds, while those with travel insurance should check whether they have airline insolvency cover. The CAA said UK customers who purchased air holiday packages which included Zoom Airlines flights or charter flights from a tour operator should contact the operator or travel agent abou
