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What should we do if we encounter a problem or possible QuestionPoint bug?

April 26, 2017bug encounter possible problem questionpoint

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What should we do if we encounter a problem or possible QuestionPoint bug?

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Record the actions you performed at the time the problem occurred. Send this information, along with screen shots or cut-and-pasted text from the screen, to OCLC User & Network Support (UNS) at support@oclc.org. You can also find other methods of communicating with UNS at http://www.oclc.org/support. Provide your OCLC symbol (if you know it), institution ID, authorization, and password in all communications with OCLC UNS. This allows UNS staff to recreate the problem. If a problem is discovered that affects all QuestionPoint subscribers, a notification message will be sent to our listserv (QuestionPoint-L).