What should users do when they encounter access or authorization problems?
[answer] How is IRIS training scheduled? Answer: “Just-In-Time” training begins approximately eight weeks before each Go Live date. The term “Just-in-Time” means training will be provided early enough to give users time to learn the system, yet close enough to the Go Live dates to ensure they will retain what they learn. IRIS training classes continue to be offered after each Go Live to support new employees. Employees can access the Training Calendar and Training Register for details. How do new employees arrange for IRIS training and access? Answer: Supervisors assist new hires with their training plans. The Area Security Officers must approve training plans before they can be recorded by the IRIS Training Team. Employees should review Training and Access Facts for details on this process. What computer skills do end-users need? Answer: End-users need basic computer skills. They should be familiar with a keyboard and know how to use a mouse to point, click, and drag. Some users will
