What should the customer do if they can’t get dial tone?
· Make sure their CBSSYS Clear Home Internet Service is functioning properly. A functioning Internet connection is required to make and receive phone calls. · Have the customer power cycle the Phone Adapter & CBSSYS Clear Modem by unplugging the power cord (the small black wire) for 10 to 15 seconds and then plugging it back in. Wait for the light to turn solid green before proceeding. · Make sure the telephone is plugged into the “Phone1” jack on the Phone Adapter. · Make sure that all the cables and adapters are securely plugged in and that all of the modem and phone adapter lights are lit showing power. · Try plugging the phone they’ll be using into a normal phone jack at home to make sure it’s working properly.
