What should students do if their clicker does not work?
The first thing that students should do is to check their batteries and confirm that the correct serial number is displayed in the class Website on Blackboard. The Help Desk in FAC can help determine if problems are due to batteries or improperly entered serial numbers. If these things both check out, students should contact eInstruction tech support. Many problems can be solved over the phone (1-888-333-4988) or by synchronous chat (http://einstruction.com/Support/index.cfm). Periodically there may be a wait, but hold time in my experience is never over 10 minutes. Clickers will be exhanged free of charge if tech support determines them to be broken. The technician will email an exchange form for students to provide to the Co-Op to obtain a replacement. eInstruction links help requests to specific clickers with exchange forms to diagnose and correct equipment failure.
