What should providers keep in mind when writing their procedures for granting and recording course credit?
A Good practice would be for the procedures to include at least: • a short description of acceptable documentation which students should supply to support their application for course credit. • the grounds on which course credit may be accepted or rejected. • the existence of fees and charges for application for course credit, if any, and estimated costs. • how to inform a student of the outcome of the application, including an explanation of how the decision was reached if the application was rejected. Q If an enrolled student applies for course credit and the provider rejects the student’s application for course credit, can the student appeal this decision? A Standard 12 does not prescribe how a provider is to address a student’s dissatisfaction with its response to his or her application for course credit. However, Standard 8 requires that providers have appropriate internal complaints and appeals processes. Enrolled students should be able to access their provider’s complaints and
