What should people – businesses and residential customers – do if they want to contact Openreach?
There’s no need to contact Openreach directly. Openreach works for all the Communications Providers which use Openreach’s access and backhaul networks to deliver their own services to end-users. So end-users should just continue dealing with the companies they have chosen to provide them with the services they need. That goes for customers of BT’s own retail division too.
