What should I look for in a call accounting or telemanagement system?
You should look for a system that: • Can be custom fitted to your needs • Can grow as your needs expand • Comes with great service and training • Uses proven technology (e.g., ODBC) that fits well with your own • Is well documented and supported Price is of less importance for larger telecommunications departments where the right software can facilitate operations and save many person-years of work every year it is in operation. The wrong software can spell disaster and cost many times more than its inexpensive price in lost revenue and increased work loads. There are probably over one hundred call accounting vendors in the U.S. market today. Vendors come and go each year. Check out the vendors that interest you for longevity and stability. Remember, your purchase is an investment that should last five to ten years. You’ll need service and upgrades to keep abreast of changing technologies. Stick to a vendor with a proven track record of support and product improvement. Your telemanagem
