What should I expect from the Covad technician?
On your second scheduled installation date, a Covad technician will arrive to install the router (also referred to as CPE) and connect it to the Covad network. You will receive an email from Covad confirming the date and time prior to the appointment. Please remember that someone at least 18 years old or older must be available to provide access for the technician. The Covad technician will need access to the DMARC (the location where your phone line terminates) between the hours of 8 a.m. and 5 p.m. local time.
