Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What should I do when Ive purchased PowerPlugs: Video Backgrounds Player, but I receive an error message when trying to download the software?

April 26, 2017backgrounds download Error message Player PowerPlugs video

0

Posted

What should I do when Ive purchased PowerPlugs: Video Backgrounds Player, but I receive an error message when trying to download the software?

1 Answer

0

Posted

Attempting to download through a broadband connection (i.e. cable modem or DSL), or a company network’s Internet connection, can occasionally interfere with your ability to access the FTP links (that CrystalGraphics provides in your purchase confirmation email). It may generate error messages, and perhaps restrict your ability to download the software you’ve purchased from CrystalGraphics.Please refer to our Download FAQs Web page for detailed assistance on resolving internet / file download problems.