What should I do when I receive an error message of Voucher gross amount is X greater than the total scheduled/recorded Gross Payment Amount?
If you encounter this message the likely cause is making a change to the voucher total amount after you’ve saved the voucher. When you first save the voucher the total amount is transferred to the Gross Amt box in the Payment Details section of the Payments tab. If you make a change to voucher total this amount will be different and the difference will be shown in the resulting error message (in this example $10). To correct this you need to go to the Payments tab and change the Gross Amt to match the voucher total (correction shown in second screen shot).
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